Delivery & Dispatch

Shipping Information

GENOPEPT dispatches research compounds promptly from the UK, with tracked next-day UK delivery and wholesale-only international shipping.

⚡

Same Day

Order processing

📦

Next Working Day

UK dispatch

🌍

Wholesale

International (5 box MOQ)

🇬🇧 UK Shipping

All UK orders are shipped via Royal Mail Special Delivery, providing next-day delivery with full tracking and signature on arrival. This is the fastest and most reliable service available for research compound delivery within the UK.

Service	Estimated Delivery	Tracking	Cost
Royal Mail Special Delivery	Next working day	✓ Full tracking	£10.00
Free Delivery Orders of £200 or more	Next working day	✓ Full tracking	FREE

Free delivery on orders of £200 or more

UK orders totalling £200 or above automatically qualify for free Royal Mail Special Delivery at checkout — no discount code required.

💷 Buy More, Pay Less

The more you order, the less you pay. Discounts are applied automatically to your basket subtotal at checkout — no coupons or codes needed.

Basket subtotal	Delivery	Discount
Under £200	£10.00 Royal Mail Special Delivery	—
£200+	FREE	—
£300+	FREE	5% off
£500+	FREE	10% off
£1,000+	FREE	15% off (maximum)

Wholesale orders: box quantities (5+ boxes / 50+ vials of a product) are already discounted per tier under our Bulk & Wholesale pricing and ship at the bulk delivery rate. Spend-tier discounts and free delivery do not apply to wholesale lines.

⏱ Order Processing

Orders received before our daily cut-off are typically processed on the same day. The order is then dispatched the following working day via Royal Mail Special Delivery.

Stage	Timescale
Order processing	Same day (subject to cut-off time)
Dispatch	Next working day
UK delivery	Next working day after dispatch
Tracking notification	Provided at dispatch

Please note: Orders placed on weekends or UK public holidays will be processed on the next available working day. Processing times may be longer during periods of high demand or adverse weather conditions affecting Royal Mail services.

✈️ International Shipping

International shipping is available for wholesale orders only. The minimum order quantity is five boxes (50 vials) per product. Retail (single-vial) orders are dispatched within the UK only.

📦 Minimum Order

5 boxes (50 vials)

Per product line — see our Bulk & Wholesale pricing

Wholesale

🚚 Shipping Fee

From £50

Depends on order size and destination

Tracked

⏱ Transit Time

10–15 working days

Typical, after dispatch and customs clearance

Tracked

International shipping is quoted individually. Please contact us or email [email protected] with your destination country and required quantities for an accurate quote before placing your order. International orders are subject to the import regulations and research-use-only terms of the destination country; the buyer is solely responsible for ensuring lawful import.

Import duties and taxes: International orders may be subject to customs duties, import taxes, or local fees upon arrival in the destination country. These charges are the responsibility of the recipient. GENOPEPT is unable to predict or cover these costs.

📋 Packaging & Tracking

All GENOPEPT orders are dispatched in discreet, secure packaging appropriate for research compound transit. Packaging is intentionally minimal — consistent with our commitment to clinical standards over presentation.

✓Discreet, clinical packaging — no branded outer labelling
✓Tracking number provided by email at dispatch
✓Certificate of Analysis (COA) included with every order
✓Batch identifier on all product labels for full traceability

⚠️ Delivery Issues

If your order arrives damaged, incomplete, or does not arrive within a reasonable timeframe, please contact us as soon as possible.

When contacting support, include your order number, checkout email address, and where applicable, photographs of any damaged packaging or products. Our team will review and respond promptly.