Delivery & Dispatch

Shipping Information

GENOPEPT dispatches research compounds promptly from the UK, with tracked delivery options for both domestic and international orders.

⚡

Same Day

Order processing

📦

Next Working Day

UK dispatch

🌍

Worldwide

International shipping

🇬🇧 UK Shipping

All UK orders are shipped via Royal Mail Special Delivery, providing next-day delivery with full tracking and signature on arrival. This is the fastest and most reliable service available for research compound delivery within the UK.

Service	Estimated Delivery	Tracking	Cost
Royal Mail Special Delivery	Next working day	✓ Full tracking	£10.00
Free Delivery Orders of £200 or more	Next working day	✓ Full tracking	FREE

Free delivery on orders of £200 or more

UK orders totalling £200 or above automatically qualify for free Royal Mail Special Delivery at checkout — no discount code required.

⏱ Order Processing

Orders received before our daily cut-off are typically processed on the same day. The order is then dispatched the following working day via Royal Mail Special Delivery.

Stage	Timescale
Order processing	Same day (subject to cut-off time)
Dispatch	Next working day
UK delivery	Next working day after dispatch
Tracking notification	Provided at dispatch

Please note: Orders placed on weekends or UK public holidays will be processed on the next available working day. Processing times may be longer during periods of high demand or adverse weather conditions affecting Royal Mail services.

✈️ International Shipping

GENOPEPT ships research compounds internationally to the USA, EU, and worldwide. International orders are subject to standard import regulations and the research-use-only terms applicable in the destination country. The buyer is solely responsible for ensuring that the import of research compounds is lawful in their jurisdiction.

🇺🇸 United States

10–15 working days

Shipping fees vary by order size and weight

Tracked

🇪🇺 European Union

10–15 working days

Shipping fees vary by location and order size

Tracked

🌍 Rest of World

10–15 working days

Shipping fees vary by destination and order size

Tracked

International shipping fees are calculated at checkout based on your delivery country and total order weight. For large or bulk orders, contact us at support@genopept.co.uk for a shipping quote before placing your order.

Import duties and taxes: International orders may be subject to customs duties, import taxes, or local fees upon arrival in the destination country. These charges are the responsibility of the recipient. GENOPEPT is unable to predict or cover these costs.

📋 Packaging & Tracking

All GENOPEPT orders are dispatched in discreet, secure packaging appropriate for research compound transit. Packaging is intentionally minimal — consistent with our commitment to clinical standards over presentation.

✓Discreet, clinical packaging — no branded outer labelling
✓Tracking number provided by email at dispatch
✓Certificate of Analysis (COA) included with every order
✓Batch identifier on all product labels for full traceability

⚠️ Delivery Issues

If your order arrives damaged, incomplete, or does not arrive within a reasonable timeframe, please contact us as soon as possible.

When contacting support, include your order number, checkout email address, and where applicable, photographs of any damaged packaging or products. Our team will review and respond promptly.