Payment Information
GenoPept accepts a range of secure payment methods. All transactions are encrypted and processed through industry-standard secure gateways.
Accepted Payment Methods
We accept the following payment methods at checkout. All payments are processed securely — we do not store card details on our servers.
Visa, Mastercard, and Maestro cards accepted. Payment taken securely at checkout via our encrypted gateway.
UK bank transfer accepted for orders from research institutions and businesses. Contact us to arrange.
We accept Bitcoin (BTC) and selected cryptocurrencies. Contact us before placing your order to arrange.
Purchase order and invoice payment available for verified UK universities, NHS bodies, and registered research institutions.
Secure payments guaranteed. All card transactions are processed through an SSL-encrypted PCI-compliant gateway. GenoPept never stores or has access to your full card details.
When Payment Is Taken
Payment is taken at the time of placing your order. Orders are only processed and dispatched after successful payment confirmation. For bank transfer and invoice orders, dispatch is held until cleared funds are received.
Currency & Pricing
All prices are displayed and charged in Pounds Sterling (GBP, £). Prices shown are the final prices payable. International customers may be subject to additional charges from their card provider — GenoPept has no control over these.
Payment Security
| Security Feature | Details |
|---|---|
| SSL Encryption | All pages and payment forms use 256-bit SSL/TLS encryption |
| PCI DSS Compliance | Our payment processor is PCI DSS Level 1 compliant |
| No Card Storage | We do not store, log, or have access to full card numbers |
| 3D Secure | Supported on eligible card transactions for additional authentication |
| Fraud Monitoring | Transactions monitored for suspicious activity in real time |
Payment Problems & Support
If you experience difficulty making payment or believe a charge has been applied in error, contact us as soon as possible: