Get in Touch
We’re here to help.
Questions about products, orders, COA certificates or wholesale pricing — reach us through any channel below.
Fast response during business hours
Order support available
WhatsApp for urgent queries
How to Reach Us
Choose Your Channel
Every enquiry routed to the right person. No generic inboxes, no delays.
General & Sales
Product availability, pricing, account setup and pre-order enquiries.
info@genopept.co.ukOrder Support
Issues with your order, damaged items, missing deliveries, or account help.
support@genopept.co.ukFast support for urgent order updates, availability and wholesale enquiries.
+44 7424 473 163
Send a MessageYou tell us.
You tell us.
We listen.
For all GenoPept enquiries, use the contact form and include as much detail as possible so our team can respond efficiently.
For order-related support, include your order number, the email used at checkout, and a brief summary of the issue.
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Fast responseWe aim to respond to all enquiries as quickly as possible during business hours.
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Research use onlyOur team cannot provide medical, dosing, or personal-use guidance on any product.
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COA requestsCertificate of Analysis requests are fulfilled by email — include your batch number or order ID.
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Common Questions
Before You Write
We aim to respond to all enquiries as promptly as possible during UK business hours. WhatsApp (+44 7424 473 163) is the fastest channel for urgent order updates.
Yes. COA certificates are available for all GENOPEPT products and batches. Email support@genopept.co.uk with your order number and the product batch ID printed on your packaging.
Use the contact form above or email support@genopept.co.uk. Please include your order number, the email used at checkout, and a description of the issue. Our support team will review and respond promptly.
Yes. GENOPEPT offers bulk pricing and trade accounts for qualified research institutions, laboratories, and registered organisations. Contact us at info@genopept.co.uk with your requirements.
No. All GENOPEPT products are supplied strictly for in-vitro laboratory research purposes. Our team cannot provide guidance on human administration, dosing, or medical use under any circumstances.
We accept multiple payment methods for UK and international orders. Full payment information is available on our Payment Information page. For trade account payment arrangements, contact us directly.