Support

Payment Information

GenoPept accepts a range of secure payment methods. All transactions are encrypted and processed through industry-standard secure gateways.

Accepted Payment Methods

We accept the following payment methods at checkout. All payments are processed securely and no payment credentials are stored on our servers.

Accepted
Crypto – Instant (DePay)

Pay on-chain at checkout with Bitcoin, Ethereum, USDT, USDC, Solana and more. Confirmed automatically — your order moves to processing straight away.

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Accepted
Bank Transfer (BACS)

UK bank transfer for any order. Select it at checkout and our account details are shown on the order confirmation. Dispatch follows cleared funds.

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Accepted
Crypto – Manual Wallet Transfer

BTC, ETH, USDT (TRC20 / SPL), SOL and LTC. Place your order first; we then send a unique wallet address and exact amount for that order.

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On request
Invoice (Institutions)

Purchase order and invoice payment available for verified UK universities, NHS bodies, and registered research institutions.

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Coming soon
Credit & Debit Cards

Card payments are not yet available at checkout. We are working on adding a card gateway — until then please use crypto or bank transfer.

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Secure payments guaranteed. Every page is served over SSL/TLS. Crypto payments settle directly on-chain and bank transfers go straight to our UK business account — GenoPept never holds your wallet keys or banking credentials.

When Payment Is Taken

Payment is taken at the time of placing your order. Orders are only processed and dispatched after successful payment confirmation. For bank transfer, manual crypto and invoice orders, dispatch is held until cleared funds are received.

Currency & Pricing

All prices are displayed and charged in Pounds Sterling (GBP, £). Prices shown are the final prices payable. Crypto payments are converted at the live GBP rate shown at checkout; any network (gas) fees are paid by the sender.

Payment Security

Security FeatureDetails
SSL EncryptionAll pages and payment forms use 256-bit SSL/TLS encryption
On-Chain SettlementInstant crypto payments are verified on the blockchain via DePay — no intermediary holds your funds
No Credential StorageWe never store wallet keys, bank logins or payment credentials on our servers
Unique Payment DetailsManual crypto orders receive a one-time wallet address and exact amount for that order only
Fraud MonitoringTransactions monitored for suspicious activity in real time

Payment Problems & Support

If you experience difficulty making payment or believe a charge has been applied in error, contact us as soon as possible:

📧 [email protected]
📞 +44 7424 473 163

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