Terms for Website Access, Orders, and Research-Use Supply

1. About These Terms

These Terms & Conditions apply to the website located at https://genopept.co.uk/ and to all enquiries, orders, purchases, communications, and services provided by GenoPept.

By accessing this website, creating an account, placing an order, submitting an enquiry, or purchasing from GenoPept, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use this website, place an order, or purchase products from GenoPept.

2. Business Information

This website is operated by GenoPept.

• Website: https://genopept.co.uk/
• Email: info@genopept.co.uk
• Legal business name: Genopept Ltd
• Business or registered address: 304a High Road Leyton, London, E10 5PW

3. Research Use Only

All GenoPept products are supplied for research use only. They are intended for qualified researchers, laboratories, institutions, and appropriate professional research environments.

Products supplied by GenoPept are not medicines, supplements, cosmetics, food products, medical devices, licensed treatments, diagnostic products, or veterinary products.

• Products must not be consumed, administered, injected, inhaled, ingested, applied, or used by humans or animals.
• Products must not be used for self-experimentation, personal use, treatment, diagnosis, or prevention of disease.
• Products must not be used as an ingredient in any product intended for humans or animals.
• Products must only be handled by competent individuals in suitable research environments.

4. Customer Eligibility

By placing an order with GenoPept, you confirm that you are legally entitled to purchase, receive, possess, handle, store, and use the products for legitimate research purposes.

You also confirm that you have the appropriate knowledge, facilities, procedures, and safeguards required to handle research materials responsibly and lawfully.

5. Product Information

We aim to ensure that product names, descriptions, variations, images, labels, batch details, prices, and availability information are accurate and up to date. However, minor differences, typographical errors, stock changes, packaging updates, label updates, or display variations may occur.

Product images are provided for general identification and presentation only. Packaging, vial appearance, cap colour, label layout, batch details, or presentation may vary between batches or product runs.

Any certificates of analysis, batch information, purity references, testing details, or storage guidance are supplied for laboratory quality-control and traceability purposes only. They do not imply suitability for human, veterinary, clinical, therapeutic, diagnostic, cosmetic, or personal use.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the relevant products subject to these Terms. An order is not accepted until GenoPept confirms acceptance, dispatches the order, or otherwise confirms that the order will be fulfilled.

We may refuse or cancel an order before fulfilment where products are unavailable, payment has not been received or verified, information is incomplete, pricing or listing errors have occurred, compliance checks are not satisfied, or we have reasonable concerns about the order.

You are responsible for checking your order carefully before submitting it, including product selection, variation, quantity, billing details, delivery details, and contact information.

7. Prices, Payment, and Availability

Prices are shown in the currency displayed on the website, unless stated otherwise. Prices may change at any time, but changes will not affect orders already accepted unless there has been an obvious pricing error.

Payment must be made using one of the payment methods made available by GenoPept at the time of order. We may withhold order processing until payment has been received, verified, and matched to the correct order.

Product availability is not guaranteed until the order is accepted and fulfilled. If an item is unavailable after purchase, we may offer a replacement, delay fulfilment, issue a refund, or cancel the affected part of the order.

8. Cryptocurrency and Manual Payments

Where cryptocurrency or manual payment methods are accepted, payment instructions must be followed carefully. Payment addresses, payment references, and accepted networks may change.

• Do not send payment to a previously used address unless GenoPept has confirmed that address for the current order.
• Always wait for the current payment details to be provided for each order.
• You are responsible for using the correct coin, token, network, amount, address, and payment reference.
• Network fees, exchange fees, blockchain delays, failed transactions, incorrect networks, and wrongly sent payments are your responsibility unless caused by our error.

Cryptocurrency payments may be treated as received only after sufficient network confirmation and internal verification.

9. Delivery and Dispatch

Delivery options, estimated delivery times, and delivery costs will be shown at checkout or communicated before the order is completed, where applicable.

Delivery times are estimates only unless expressly stated otherwise. GenoPept is not responsible for delays caused by couriers, customs, incorrect delivery details, failed delivery attempts, adverse weather, operational disruption, or events outside our reasonable control.

You are responsible for ensuring that the delivery details you provide are complete and accurate. Additional costs may apply if an order must be redirected, resent, replaced, or returned due to incorrect information supplied by you.

10. Storage, Handling, and Risk

You are responsible for reviewing all available product information, storage guidance, handling requirements, and safety information before use. Products should be stored and handled in accordance with suitable laboratory procedures.

Risk in the products may pass to you when the products are delivered to the delivery address you provided, accepted by you, or accepted by a person or location authorised to receive them on your behalf.

GenoPept is not responsible for product degradation, contamination, damage, loss, or unsuitability caused by incorrect storage, improper handling, unauthorised use, misuse, delayed collection, or conditions outside our control after delivery.

11. Returns, Cancellations, and Refunds

If you are entitled to cancel an order under applicable law, you may exercise that right in accordance with the relevant legal requirements. Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or restricted.

Because GenoPept supplies research-use-only materials, returns may be refused where products have been opened, unsealed, used, damaged, contaminated, improperly stored, temperature-affected, or where they cannot safely or responsibly be returned to stock.

Business-to-business orders, special orders, bulk orders, custom-labelled products, batch-specific products, and products ordered specifically for a customer may be non-cancellable once accepted, unless we agree otherwise or applicable law requires otherwise.

• Return requests must be made by contacting support@genopept.co.uk.
• Products must not be returned without written return instructions from GenoPept.
• Returned items must be securely packaged and sent using a suitable tracked service.
• Refunds, replacements, or credits may be delayed until the returned goods are received and inspected.

12. Damaged, Incorrect, or Missing Items

If an order arrives damaged, incomplete, or incorrect, you must contact us as soon as reasonably possible at support@genopept.co.uk with your order reference, a description of the issue, and clear supporting photographs where relevant.

We may request further information to investigate. Where we confirm that an error has occurred, we may offer a replacement, refund, credit, or other appropriate resolution.

13. Prohibited Conduct

You must not use this website, our products, our documentation, or our services for unlawful, unsafe, misleading, or unauthorised purposes.

• You must not purchase products for human or animal use.
• You must not resell, relabel, repackage, or redistribute products unless authorised in writing by GenoPept.
• You must not make medical, therapeutic, diagnostic, cosmetic, supplement, or personal-use claims about GenoPept products.
• You must not provide false, incomplete, misleading, or fraudulent information when ordering or contacting us.
• You must not interfere with the operation, security, or integrity of the website.

14. Website Use

You may use this website only for lawful purposes and in accordance with these Terms. You must not attempt to gain unauthorised access to the website, server, database, customer accounts, payment systems, or any related systems.

We may suspend, restrict, or terminate access to the website, account features, ordering functions, or communications where we reasonably believe there has been misuse, attempted fraud, security risk, unlawful activity, or breach of these Terms.

15. Intellectual Property

All content on this website, including text, layout, graphics, images, branding, product presentation, icons, design elements, and other materials, belongs to GenoPept or its licensors unless stated otherwise.

You may not copy, reproduce, modify, distribute, scrape, republish, display, sell, license, or exploit website content for commercial purposes without prior written permission from GenoPept.

16. Third-Party Links and Services

This website may contain links to third-party websites, payment providers, courier platforms, analytics tools, or external services. These third-party services are not controlled by GenoPept.

We are not responsible for third-party content, availability, policies, security, accuracy, or practices. You should review the relevant third-party terms and privacy notices before using those services.

17. Compliance With Laws

You are solely responsible for ensuring that your purchase, possession, import, export, storage, handling, transfer, and use of any product complies with all applicable laws, regulations, institutional rules, and professional obligations.

GenoPept makes no guarantee that any product is suitable or lawful for purchase, possession, import, export, storage, handling, or use in your location or for your intended purpose.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot lawfully be excluded.

Subject to the above, GenoPept will not be liable for indirect losses, consequential losses, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, wasted expenditure, or losses arising from misuse, unlawful use, improper storage, incorrect handling, or use outside research-use-only purposes.

19. Events Outside Our Control

GenoPept will not be responsible for delay or failure to perform obligations where the delay or failure is caused by events outside our reasonable control. This may include courier delays, customs disruption, supply chain issues, payment network delays, technical failure, cyber incidents, strikes, adverse weather, public emergencies, legal restrictions, or regulatory changes.

20. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy. By using this website, creating an account, contacting us, or placing an order, you acknowledge that your personal information may be processed as described in that policy.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, services, legal obligations, payment methods, operational practices, or compliance procedures.

The latest version will be published on this page. Continued use of the website after changes are published means that you accept the updated Terms.

22. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any dispute arising in connection with these Terms, the website, or any order shall be subject to the courts of England and Wales, unless applicable law gives you the right to bring proceedings elsewhere.

23. Contact

For questions about these Terms, product documentation, orders, returns, or research-use-only supply conditions, please contact GenoPept before placing an order.

Email: info@genopept.co.uk

Last updated: June 2026